This Privacy Policy explains how Journey Junction handles personal information in connection with website enquiries, bookings, and guided culinary and market tour services in Australia.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
We may collect contact details, booking information, group size, preferred dates, dietary information, payment-related details, meeting point check-in information, and communications sent to us. We may also collect limited technical data such as device, browser, and usage information when you use the website.
We collect personal data directly from you when you submit an enquiry, request a booking, share dietary requirements, make payment arrangements, or communicate with us. We may also receive information from service providers that help us process bookings, payments, and website functions, and we may generate records from our own interactions with you.
Our website may use essential cookies to support core functions, preference cookies to remember settings, and analytics cookies to understand site use. Cookies may be session-based or persistent, depending on their purpose.
You can manage cookies through your browser controls and, where available, through any cookie settings presented on the website. Disabling some cookies may affect site performance or limit certain functions.
You may ask us to access or correct personal information we hold about you, and you may raise concerns about how we have handled it. In some cases, we may need to keep certain records or decline part of a request where the law allows.
To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We may ask for enough information to verify your identity and locate the relevant records before responding.
We retain personal data for the period needed to manage enquiries, bookings, payments, tour administration, and any follow-up records. When information is no longer required, we take reasonable steps to delete it or de-identify it, unless we must keep it for legal, accounting, or dispute-handling purposes.
If we make a material change to this policy, we will take reasonable steps to make the updated version available and, where appropriate, draw attention to the change through the website or direct communication. The date of the latest revision may be shown on the policy page.
We use personal data to respond to enquiries, manage bookings, confirm dates and group details, review dietary information, arrange route and tasting details, process payments, communicate meeting instructions, provide guided tour services, handle customer support, maintain records, improve website performance, and meet legal, tax, and accounting obligations.
We may share personal data with booking, payment, website hosting, communications, and administrative service providers that support our operations. We may also share relevant information with venues or other third parties involved in confirming availability or delivering a booked experience, but only to the extent needed for that purpose.
We may disclose personal data if required or authorised by law, including in response to lawful requests, court orders, regulatory obligations, or to protect our legal rights and interests.
